ABOUT US
Apollo’s vision is to create smart industries of the future, where all it takes is a single token based armband, card or fob which would enable guests to access their room, open a smart locker, gain access into various sections on a property and purchase anything they require. Like every industry, key trends in technology and marketing are changing the way we think and do business. Wearable technology has become a game changer – Smart Lockers, online ticket sales with single token passes into various areas. A smart industry of the future, where everything is served and authenticated by a single key or token based card, fob or token, and monitored by RFID stickers. Like every industry, key trends in technology and marketing are changing the way we think and do business.
Personalising customers experience
Today’s guests have grown to expect to be recognized and treated as individuals. Establishments are going the extra mile to personally greet their guests. Far beyond simply adding the customer’s name to email greetings, data provides insight into past buying habits, enabling industry to tailor their offers and promotions and automatically provide similar services to previous stays.
Stay ahead of competitors
Our guests’ needs and expectations are evolving and as industry, we need to keep up. Or better yet, try to stay a few steps ahead.
Smart room keys
Industry will increasingly install smart room access systems that allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door. This technology will mean that guests don’t have to worry about picking up keys and front desk staff won’t have to issue new keys in the event that a guest loses their room key.
Another innovative way to offer a keyless experience is through fingerprint-activated room entry systems.
Cloud services
Cloud computing is becoming the norm and we will continue to see industry groups replacing their legacy IT infrastructure with cloud solutions.
Integrated, seamless experiences
Technology doesn’t mean that customer experience can only happen online and through devices, check-ins and online comments. All of these experiences need to be part of an integrated, dynamic system so that the guests’ experiences are at the forefront of the marketing and operational team’s mind. If a guest leaves a comment about their stay when they check-out of the industry, for example, the right people need to reply and acknowledge this type of communication. If a guest leaves a complaint about not being able to stream mobile content during their stay, then processes should be put in place to ensure the right person follows up by communicating with the guest and solving the problem at the industry.
On the whole, there are four main effects that the Fourth Industrial Revolution has on business—on customer expectations, on product enhancement, on collaborative innovation, and on organizational forms
Apollo creates flexible, bespoke solutions that can evolve alongside your business.
All our Software is developed locally which garners our competitive pricing and prevents you from dealing with volatile currency exchange rates.
- Online Interactive Portal Development and Solutions
- Integration of stand-alone and independent systems
- Middle-Ware Development and Support
- Web and Specialised App development – Andriod and IOS
- Business Intelligence Architecture
- Business Process Enhancement, Automation & Management
- Customised Reporting